WHEN YOU ORDER YOUR FURNITURE, WE CAN GIVE YOU AN ESTIMATE OF THE DELIVERY AND SET UP CHARGES. THAT FEE IS SUBJECT TO CHANGE UPON DELIVERY IF WE DISCOVER THAT THERE ARE ISSUES THAT WERE NOT CONSIDERED WHEN ARRIVING AT THE ESTIMATE (SUCH AS EXTRA FLIGHTS OF STEPS OR LONG DISTANCES TO CARRY FURNITURE TO YOUR HOME, DUE TO INACCESSIBLE PARKING).
ANY FURNITURE THAT CANNOT FIT INTO YOUR ROOM (HOME), THAT HAS TO COME BACK TO US WILL RESULT IN A 25% HANDLING AND RESTOCKING CHARGE. PLEASE CONSIDER YOUR STAIRWAYS AHEAD OF TIME.
IF YOU ARE NOT HOME WHEN WE ARRIVE AND WE NEED TO BRING YOUR FURNITURE BACK TO THE WAREHOUSE, WE WILL CHARGE YOU FOR THAT DELIVERY AND FOR ANY SUBSEQUENT DELIVERY.
WE REQUIRE 1 HOUR NOTIFICATION FOR PICK-UPS SO THAT WE WILL HAVE YOUR ORDER READY.
PLEASE BE SURE THAT YOUR VEHICLE IS LARGE ENOUGH FOR THE ITEM (S) THAT YOU INTEND TO PICK UP. NOTE: MOST CONVERTIBLE CRIBS WILL ONLY FIT IN PICK-UP TRUCKS AND SOMETIMES IN OVERSIZED SUVS.
WE CANNOT TIE ITEMS TO YOUR CAR ROOF OR ON ANY PART OF YOUR CAR. WE CANNOT BE RESPONSIBLE FOR ANY DAMAGE TO YOUR CAR IF ITEMS ARE DIFFICULT TO FIT OR IF SHIFTING IN TRANSIT CAUSES DAMAGE.
FURNITURE IS FRAGILE AND CAN EASILY BE DAMAGED IF IT IS NOT HANDLED WITH THE UTMOST OF CARE. YOUR BEST BET IS TO LET OUR PROFESSIONALS DO THE JOB!
IF YOU ARE PICKING UP AND ASSEMBLING YOUR FURNITURE, YOU ARE ASSUMING RESPONSIBILITY FOR ANY PROBLEMS THAT MAY OCCUR. IF AN ITEM NEEDS TO BE RETURNED OR SERVICED, IT IS YOUR RESPONSIBILITY TO BRING IT BACK.
IT IS NOT RECOMMENDED THAT BOXES BE OPENED FOR INSPECTION UPON PICK-UP, SINCE IT WILL COMPROMISE THE PROTECTIVE PACKAGING MATERIALS.
REFUNDS AND EXCHANGES:
Non-furniture items can be be returned or exchanged withing 14 days of purchase. Sales receipt must be presented for a refund.
Items must be unused and in their original packaging with all original parts and contents.
SINCE MOST PRODUCTS TODAY ARE IMPORTS, PLEASE BE AWARE THAT THERE CAN BE UNEXPECTED DELAYS THAT WE CANNOT CONTROL. WHILE ORDERS OFTEN COME IN EARLY, MANY TAKE 8-16 WEEKS. IF SOMETHING DOES TAKE LONGER THAN OUR ESTIMATE, WE WILL DO EVERYTHING WITHIN OUR POWER, INCLUDING PROVIDING YOU WITH A LOANER CRIB OR CHANGER, IF YOU ARE INCONVENIENCED.
WE CANNOT PROVIDE FREE DELIVERIES OR DISCOUNT YOUR ORDER IF IT ARRIVES LATE
PAYMENT AND STORAGE:
ALL ORDERS MUST BE PAID IN FULL WHEN YOUR ORDER ARRIVES AT OUR WAREHOUSE. WE WILL CONTACT YOU IMMEDIATELY AND ASK THAT YOU BOOK YOUR DELIVERY OR PICK UP YOUR ORDER WITHIN 30 DAYS. WE WILL NOT TAKE RESPONSIBILITY FOR FURNITURE LEFT IN OUR WAREHOUSE AFTER 120 DAYS.
Remarketing and Information Sharing Policy:
The Baby Furniture Warehouse Store, Inc. does collect personal information such as your full name, email address, mailing address, telephone numbers, and credit card information from you when you voluntarily submit the information to us when purchasing items online or in our stores or when you register with our online registry system or when you subscribe to our email program. We need this information as necessary in order to process and fulfill your order, to notify you of your order status, to register you in or baby registry database or email subscription services. The Baby Furniture Warehouse does not rent or sell your information to outside marketers, companies, or persons. It is strictly used only for customer services through our stores and web site.
The Baby Furniture Warehouse Store, Inc does participate in a remarketing tool through Reach Local, Inc. This remarketing tool makes it more likely for you to see one of our ads when surfing the internet and visiting participating web sites in Reach Local’s remarketing network. No personal information is shared in this process. You may choose not to participate in this remarketing by disabling or deleting internet cookies.